Intuitive Navigation:  

There is virtually no navigation to discuss. When we tried to go back to a previous screen, the service took us back to the beginning of the process. This was exasperating.

Novice-Friendly:  

In order to use this service, you need to have a fair amount of tax knowledge. The service does verify information that you enter before you continue, to minimize the possibility of mistakes, but TaxGaga is not error-proof and does not alert you to potential problems.

Ease of Sign-up:  

If the website is available when you are ready to use it, TaxGaga is available without download, but you need to set up an account.

Feature Set:  

Other than checking to make sure all the necessary information is submitted, TaxGaga offers no other features. To see a list of features that other tax software solutions include that you may want to consider, see the product comparison chart.

Help/Documentation/Search:  

This site supports many tax articles and additional resources. However, we question how up-to-date some of the information is, since they still post downloadable "2002" tax forms on their site. They offer telephone, chat and email support; however, we could not get the chat service to respond when we tried it.