ExpressTaxRefund Reviewer's Comments
We found this online tax filing program to be expensive and a bit difficult to use. For example, the basic service is $29.95, however, for electronic filing, it costs an extra $20 and to get your money transferred to your bank account it costs another $33. They also charge an extra $10 each for itemized deduction, earned income credit, childcare credit and so on.
The W-2 sheet is a form you must fill in instead of being prompted to answer questions. Other parts of the program lack intuitive structure.
Novice-Friendly:
In order to use this service, you need to have a fair amount of tax knowledge. It is not a good option for novice users. It does verify information that you enter before you go on, minimizing mistakes.
Ease of Sign-up:
Because this product is online, no download or installation is necessary. You do have to setup an account, which takes a few minutes. You must keep track of your account name and password.
Feature Set:
Other than checking to make sure all the necessary information is entered, this service offers no other features. To see a list of features you might consider when purchasing a tax preparation software product, see the product comparison chart.
Help/Documentation/Search:
The only help found in ExpressTaxRefund is a FAQs section, a tax guide and tax tools. Nevertheless, they are not extensive enough to help a novice. The only contact methods they offer are mail and telephone.
Summary:
ExpressTaxRefund nickels and dimes you with hidden and poorly explained fees. Your bill could ultimately be over a hundred dollars for less of a service than our top-ranked tax preparation products, TurboTax and TaxAct.
